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How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep your login secure. This policy explains what we gather, why we need it, and how you can request changes or deletion.

Account data protectionWallet transaction recordsDevice access logsCookie preference controlData retention rules
kk999 How We Handle Your Account Information
POLICY CONTACT

How to Reach Us About Your Data

If you have a question about what we collect, want to update your details, or need to request a copy of your data, our support team can help. We handle privacy requests the same way we handle account queries — through live chat, email, or the contact form on this site.

Live Chat Open the chat bubble in the bottom corner of any page and tell the agent you have a privacy or data request. They will escalate it to our compliance team and reply within one business day with next steps.
Email Support Send your request to our support email address with your registered mobile number and a brief description of what you need — data access, correction, or deletion. We respond to privacy emails within 48 hours.
Contact Form Fill in the support form under the help section, select the privacy inquiry category, and describe your request. Our team will confirm receipt by email and process your request within three business days.
SECURITY PRACTICES

How We Protect Your Information

We encrypt your password and wallet references so nobody on our team can read them in plain text. Session cookies expire after 24 hours of inactivity, forcing a fresh login. We monitor login attempts from new devices and send you an alert if we see unusual access patterns. Your transaction history stays in your account dashboard as long as your account is open; after closure we archive it for the minimum period required by record-keeping rules, then delete it.

Encrypted Credentials

Your password and wallet references are hashed using industry-standard encryption before they reach our database. We cannot reverse the hash to read your original password, and we never store wallet PINs or OTP codes.

Session Management

Every time you log in we issue a session cookie that expires after 24 hours of inactivity. If you close the browser or clear cookies, you will need to log in again. This limits the window for unauthorised access if you leave a device unlocked.

Device Alerts

When you log in from a device or IP address we have not seen before, we send an alert to your registered mobile number. If you did not initiate the login, contact support immediately to lock your account and reset your password.

Data Retention

Active account data stays in your dashboard until you close your account. After closure we archive transaction records for the period required by financial regulations in eligible regions, then delete them. You can request early deletion by contacting support.

Privacy Policy Questions

We ask for your mobile number, a password, and your preferred wallet reference for bKash, Nagad or Rocket deposits. We do not request national ID numbers, bank account details, or location data beyond the IP address your device sends when you access the lobby.

We archive your transaction history for the minimum retention period required by financial record-keeping and anti-fraud regulations in eligible regions, then delete it. You can request early deletion by contacting our support team with your account details.

Yes. Contact our support team through live chat, email, or the contact form and ask for a data access request. We will send you a summary of the information we hold within three business days, including transaction logs, login history, and wallet references.

We share transaction details with bKash, Nagad and Rocket payment processors only to complete your deposits and withdrawals. We do not sell your data to marketers, advertisers, or data brokers. We may disclose information if required by law in eligible regions.

Log in to your account, go to the profile section, and update your mobile number or wallet details. If you cannot access your account, contact support with your registered number and we will verify your identity before making the change.

We use session cookies to keep you logged in and analytics cookies to track how visitors navigate the site. You can disable analytics cookies in your browser settings without affecting your ability to play, but session cookies are required for account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.